1. Our ambition
1.1 Living our core values
Our values and principles of conducting business are described in this Code of Conduct.
It provides a framework for our everyday business decisions. This includes dealing with other employees, customers, suppliers, society at large, government authorities, regulators, investors and other business partners.
This Code of Conduct acts as a reminder for us of the requirement to act honestly, fairly and with integrity in our day-to-day work. It is by no means an exhaustive list of acceptable and unacceptable behaviour. We also have various specific policies that govern some aspects of situations that we may encounter around the world.1 When conducting business for LeasePlan, our suppliers, consultants, contractors, agents and joint venture partners are expected to observe similar principles of conducting business as LeasePlan employees.
Living up to our values and principles of conducting business helps us to be a socially responsible company and continue to build a business of which we are, and can remain, proud.
Keep in mind
It is all about our values
and the general principles of conducting business
- Honesty and trust
- Respect for the law
- Human rights
1 LeasePlan employees can visit the LeasePlan intranet for information on global policies.
1.2 Our mission and vision
LeasePlan is one of the world’s leading Car-as-a-Service companies, with vehicles under management in over 30 countries. LeasePlan manages the entire vehicle lifecycle for its corporate, SME, mobility provider and private customers, taking care of everything from purchasing, insurance and maintenance to car resale. Our core businesses are Car-as-a-Service for new carsand CarNext.com, an independent marketplace for flexible used-car mobility solutions. With over 50 years’ experience, our strategy is to lead the megatrend from ownership to usership taking place in both the new and high quality used car markets. Our mission is to provide What’s next in mobility via an ‘any car, anytime, anywhere’ service so our customers can focus on What's next for them.
1.3 Our values
At LeasePlan we share a set of core values:
We take personal ownership of our actions —our stakeholders can count on us to deliver on our promises. We want all those who work with us to feel satisfied about working with us, and we proactively look for ways to continuously improve our business, processes and solutions to keep them satisfied.
Our long-standing experience and global presence have given us extensive knowledge of our business. We share this knowledge in a simple and understandable way. We listen to our stakeholders and use our know-how to offer them proactive solutions that best fit their needs.
We are proud of our company and of the stakeholders we work with. We aspire to motivate and inspire the people around us by leading by example in all of our business dealings. At all times we are eager to meet the needs of our stakeholders and do so by maintaining a positive attitude in the approach we take.
We demonstrate fairness and openness by respecting the feelings, values, culture and opinions of our stakeholders. We act responsibly in terms of people, planet and profit by delivering sustainable value-for-money solutions. We respect the confidentiality of information we hold. We adhere to ethical principles and act honestly in everything we do.
- What are the core values and what do they stand for?
- Are my actions in line with the core values?
- What can and should I do to implement the core values in my work?
1.4 General principles of conducting business
We firmly believe that honesty and trust, respect for the law, human rights and sustainability form key foundations for our performance. Operating according to our values in the context of these general principles of conducting business is critical to our success.
Honesty and trust
We act with integrity, honesty, openness and fairness in our business dealings. We avoid any conduct that might harm or contribute to harming our integrity and we do not promote personal incentives that might lead to a conflict with our integrity. Our internal reward structure is aligned with this rule.
Respect for the law
We respect and adhere to all applicable laws and regulations as well as our own policies and standards. This includes local and international legislation, industry standards and policies and standards at both global and local level.
We recognise that human rights should be considered fundamental and universal which is why we respect the human rights as stated in the United Nations’ Universal Declaration of Human Rights and the principles of the International Labour Organisation. We avoid being complicit in human rights abuses of any kind. We do not use forced or compulsory labour and nor do we employ child labour.
As a responsible company, we will be part of the solution to create healthier environments in our towns and cities by promoting cleaner, low-emission vehicles and the infrastructure required to make these cars a viable option for our customers. That is why we are taking a leadership role in the transition from the internal combustion engine to alternative powertrains, targeting net zero emissions from our total fleet by 2030. In this way, we aim to support the effective implementation of the Paris Agreement and climate-related Sustainable Development Goals set by the United Nations.
Acting in line with our core values and principles of conducting business is often common sense. Asking yourself a few questions can help you when in doubt:
- Is this in line with the Code of Conduct?
- How would I feel if this made the headlines?
- Do I support this decision or behaviour?
- How would I feel if others were to act like this?
2. Our stakeholders
2.1 Our employees worldwide
We believe that a truly inclusive organisation delivers many benefits: helping us attract and retain talented people, allowing us to better understand our stakeholders’ needs, and helping us develop an international mind-set, thus contributing to a high performing organisation. Furthermore, it is our belief that “you cannot grow a business; you can only grow people who grow businesses”. To facilitate the execution of our strategy, we are therefore making significant investments in our people, including the development of a comprehensive training program to help our people grow the skills and competencies required to succeed in a changing and increasingly digitised landscape. Our commitments to employees are as follows:
- we maintain a safe, healthy and non-discriminatory work environment;
- we provide equal employment opportunities based on an individual’s capabilities and experience and without regard to race, colour, gender, age, religion, national origin, disability or sexual preference;
- through the value and power of diversity we actively strive for the inclusive environment that is needed to attract, develop, deploy and retain the best people to drive current and future needs;
- we offer the opportunity for self-development to enable employees to reach their full potential;
- we provide fair and just remuneration to our employees in the context of the labour markets where we operate and ensure that working hours are not excessive and, as a minimum, comply with applicable local laws.
2.2 Our clients
At LeasePlan we strive to create and maintain mutually beneficial long-standing relationships with our clients that meet their needs and exceed their expectations. We assist our clients in achieving their goals by giving them the right level of advice and support at the right time. We are dedicated to providing our clients with the best-quality products and services and ensuring that they receive correct and accurate information in this respect.
We handle comments and complaints on our service diligently, fairly and quickly and we learn from our mistakes. We measure client satisfaction and take action where needed.
2.3 Our suppliers
LeasePlan has created a separate Supplier Code of Conduct that establishes minimum ethical business standards around 10 key principles, which are listed below, that we expect our suppliers to uphold. While the Supplier Code of Conduct does not address every situation our suppliers may face, it does illustrate the important principles of ethical business conduct that we expect our suppliers to keep in mind when working with, for, or on behalf of LeasePlan. A full copy of the LeasePlan Supplier Code of Conduct can be downloaded from leaseplan.com/corporate
- Honesty and trust
- Respect for the law
- Human rights
- Responsibilities to employees
- Confidentiality and intellectual property
- Privacy of individuals and data protection
- Fair competition
- Conflicts of interest
- Bribery prevention
2.4 Wider society and the environment
We recognise our responsibilities to wider society and the environment by adhering to the following:
- we support the development of technologies that help minimise the effect of vehicle emissions on the environment and contribute to solutions that anticipate resource scarcity;
- we act in accordance with relevant local and internationally recognised environmental standards;
- we develop sustainable business models and products;
- we seek ways to improve our own eco-footprint as a business;
- we contribute positively to the development of our industry;
- we support good causes and our employees participate in community projects and volunteer activities worldwide.
3. Our business
3.1 Our products
LeasePlan has been known for its professionalism in terms of offering fleet management solutions for over 50 years. We have a separate Product Approval and Review Process Policy which ensures that, prior to market introduction, the products and services under development and changes to existing products and services will continue to:
- meet market demand and ensure duty of care towards customers;
- meet requirements with respect to prudent risk management;
- be compliant with internal policies and external law, rules and regulations;
- be communicated properly within LeasePlan, allowing for sharing of good practices and leveraging economies of scale in their development.
We are transparent about our products and services and their costs and risks. Our product documentation contains clear terms and conditions.
We contribute to reducing health and safety risks related to our services and products.
3.2 Our brand
Our global positioning is supported by our brand and bold tagline: “What’s next?”. We believe this brand helps us to promote the value propositions we are developing and to forge a strong emotional connection with our customers, while underpinning our own focus on The Power of One LeasePlan and Digital LeasePlan. The identity is supported by our Brand Governance Policy that ensures consistency across the group in terms of branding of our products, services and communications.
3.3 Our intellectual property
LeasePlan’s intellectual property, including but not limited to trademarks, data bases, domain names, copyrights and trade secrets, are valuable assets which have to be carefully protected.
We take the protection of LeasePlan’s intellectual property seriously, both by complying with LeasePlan’s policies and procedures and by keeping confidential information that belongs to LeasePlan secret. Just as we expect third parties to respect our intellectual property, so too are we committed to respecting the intellectual property rights of others. We will take appropriate action against third parties that infringe our intellectual property rights.
Our Intellectual Property Policy aims to protect LeasePlan’s intellectual property rights.
4. Our business conduct
4.1 Information security and privacy
We are committed to protecting customer, business partner and employee data, together with any LeasePlan business data with the highest standards of security. We do this in compliance with our security and privacy standards and with applicable security and privacy laws and regulations. As technology develops and our use of data changes, LeasePlan is working continuously to improve policies, processes and systems.
LeasePlan’s Group Privacy Office (jointly with local privacy officers and privacy leads) and LeasePlan’s Information Security Office (jointly with local information security officers) are promoting compliance with applicable data protection and privacy rules and regulations.
Keep in mind
You are expected to:
- act in accordance with the LeasePlan standards and policies applicable when using LeasePlan technology or devices. This includes any acceptable use policies or local equivalents;
- familiarise yourself with the data breach and security incident policy applicable in your jurisdiction and to act accordingly in case you believe you have discovered a data breach or security incident.
Data protection laws safeguard information about individuals including, but not limited to, name and contact details, date of birth and license plate number. LeasePlan respects the right of individuals, including employees, clients, drivers, suppliers and other business partners, to privacy.
When processing, gathering or using personal data, we respect a person’s right to privacy and follow LeasePlan’s Privacy Policies, statements and the applicable laws
Data is valuable for our business, but yet, processing personal data should be limited and we need to ask ourselves:
- Am I processing personal data and, if yes, what kind of data and on what ground?
- Do I really need the data to provide the services for the client, drivers or employees?
- Could I also perform my tasks with less data or with anonymous data?
- How would I feel if I knew that others could read the data I keep about individuals?
- How do I protect the data from unauthorized disclosure, access, loss or damage?
- Do I still need the data or can it be deleted or anonymized?
4.2 Competing fairly
At LeasePlan, we believe in a strong, competitive and fair marketplace and we recognise that our competitive advantage must be achieved through excellent, customer-oriented and innovative products and services. The competitive marketplace in which LeasePlan operates around the world is promoted and protected by, among other things, competition law. Our Competition Compliance Policy defines our key risks and provides an overview of actions required by LeasePlan to prevent and reduce the risk of competition law violations.
The Competition Compliance Policy builds on our Code of Conduct and the values we stand for.
Keep in mind
You should be aware of the risks presented by trade and professional associations. You are required to abide by the following rules:
- obtain prior approval from the local legal department when you envisage a visit to a trade or professional association;
- only attend meetings if an agenda has been circulated and ensure that minutes of such meetings are drafted and circulated;
- do not discuss commercially sensitive information. Leave immediately if commercially sensitive information is being discussed and contact the local legal department for guidance.
4.3 Conflicts of interest
We avoid contact or conduct that may lead to or could be perceived as creating a conflict between business and private interests or could otherwise damage LeasePlan’s reputation. A conflict of interest is when one’s personal interests, personal relationships or activities outside work influence or could be perceived to influence any business-related activities and actions. Our Conflict of Interest Policy for Employees addresses those situations.
We recognise that it can be important to contribute to society through a position within an external organisation, either on behalf of LeasePlan or in a personal capacity. We would, however, discourage this if the position could potentially lead to or present a conflict of interest which may negatively impact the reputation of LeasePlan or the individual involved. Our separate Outside Positions Policy explains what to do and what to avoid when accepting a position outside LeasePlan.
Keep in mind
- If the outside position is in a personal capacity, you should ensure that you never act or appear to act on behalf of LeasePlan in that capacity.
- If you are ever in doubt as to whether you have a conflict of interest while performing your business responsibilities, discuss this with a colleague or your manager to put your interests in perspective and determine whether a conflict exists.
4.4 Business and corporate communications
We recognise the importance of LeasePlan’s reputation and that all our communications reflect on LeasePlan and our stakeholders. This concerns both regular business communications (on the part of each employee) as well as corporate communications (official statements). Our separate Communications Policy provides a framework for our external and internal communication. In our communications we ensure that:
- we act in line with our core values and principles of business conduct and other elements of this Code of Conduct, LeasePlan’s mission, vision and strategy;
- we take the interests of employees, clients, media and other relevant stakeholders into consideration;
- our message is consistent, true, accurate, open, responsive, not misleading and looks to prevent the dissemination of information which is incorrect or unconfirmed;
- we express ourselves in a professional and responsible manner and do not use wording that could be perceived as discriminatory, insulting or obscene or that would otherwise not be appropriate or acceptable within LeasePlan’s working environment.
- Should I answer this question or should I refer it to an authorised spokesperson?
- Are the contents and tone of my communication appropriate and acceptable within LeasePlan's working environment?
Keep in mind
- Whatever you tweet, post or like will be published on the internet for everyone to see.
- You are personally responsible for the information you publish.
5. In conclusion
5.1 Living up to our Code of Conduct
We have the necessary policies in place and provide training and advice to assist our employees in abiding by this Code of Conduct. We expect our managers to lead by example and create a culture which facilitates adherence to the Code of Conduct. They are the first point of contact for questions about the rules and are expected to take responsibility for ensuring that their employees are aware of, understand and abide by the spirit and letter of this Code of Conduct. This includes adhering to our values, principles of business conduct and other elements of this Code of Conduct and putting them into action.
Each of us has the responsibility to abide by this Code of Conduct, and to use common sense in circumstances for which it does not provide explicit guidance.
- What would others think of my actions?
- Would I want to be held accountable for this?
5.2 Preventing bribery
At LeasePlan, we do not tolerate any form of bribery and corruption. Bribery and corruption could seriously harm our reputation, lead to considerable financial losses or embarrass our business partners. Therefore, we are committed to preventing our employees, employees of our joint ventures and third parties acting for or on behalf of LeasePlan, from giving or receiving advantages that may constitute or be perceived as bribery or corruption. We have a separate Anti-Bribery and Anti-Corruption Policy which provides us with practical rules on how to prevent and detect bribery-related issues and how to act if an incident of bribery arises.
Offering and receiving gifts or business hospitality can be a lawful and legitimate way to strengthen client and supplier relationships. However, we do not accept or provide any gift or business hospitality if, by doing so, we or our clients or suppliers might appear to be no longer independent of the opposite party or that LeasePlan or our business partners may be embarrassed.
Keep in mind
- Local laws and customs regarding gifts and business hospitality differ. Always check the local policy.
- Gifts and business hospitality allowed between private companies may not be allowed in relationships with public officials.
- Monetary gifts in the sense of cash payment are not allowed.
- Gifts and business hospitality are not allowed during a tender process with a client.
5.3 Anti-money laundering, combating the financing of terrorism and sanctions
LeasePlan does not do business with counterparties that are involved in unethical or illegal behaviour such as money laundering, financing of terrorism, human rights violations or breaches of export regulations or that are designated as sanctioned persons or entities.
Our Counterparty Due Diligence Policy and Standard sets the path in combatting money laundering, terrorist financing and transactions with sanctioned persons or entities.
5.4 Asking questions and raising concerns
Living up to the standards of conduct is our joint responsibility. Doing so helps us to be a socially responsible company and to continue to build a business of which we are, and can remain, proud. Every employee is responsible for alerting of actual or potential violations of our business principles. LeasePlan treats all alerts and reports of actual or potential violations with appropriate confidentiality.
Within LeasePlan, there are several channels for asking questions about any issues covered by this Code of Conduct or raising concerns about suspicious activity.
LeasePlan operates a Whistleblowing Policy that is applicable to all LeasePlan employees worldwide. Additionally, a local Whistleblowing Policy is applicable for the employees working in the Dutch organisation. This local policy incorporates the additional requirements which were introduced through the new Dutch House for Whistleblowers Act (Wet Huis voor Klokkenluiders).
Withing each of our entities:
Generally, your direct supervisor or manager will be in the best position to resolve any questions or concerns. However, direct supervisors or managers are not the only option. Other resources may include:
- next-level management:
- your local Compliance Officer
- your local Human Resources team.
Withing corporate head office:
Several channels exist within corporate head office for asking questions, raising concerns or reporting a potential violation:
- Group Compliance Officer / Directory Privacy & Compliance;
- Senior Vice-President Human Resources.
Concerns can also be raised anonymously through the LeasePlan Whistleblowing Policy.
Non-compliance with this Code of Conduct is taken seriously and any claims of wrongdoing will be investigated and remedied. Failure to comply with this Code of Conduct may lead to disciplinary action in accordance with internal disciplinary procedures, up to and including termination of employment.